Having trouble signing in? Please see our most frequently asked questions below. If you're still having trouble, please contact Customer Service for assistance at (716) 257-3431 or visit us in person.
Forgot Password
The "Forgot Password" feature will allow you to Sign In and change your password. To change your password, follow these steps:
1. Navigate to the Forgot Password page.
2. Enter the requested personal authentication information. Click "Submit".
3. Enter and confirm your new password. Click "Submit Password".
Once your password has been changed, you will receive immediate access to your online accounts.
Forgot User ID
Please contact Customer Service at (716) 257-3431 or visit us in person.
Unable to Register as a New User
Registration may fail for a number of reasons, including an excessive number of attempts or the inability to validate your account. You may attempt the following troubleshooting steps or contact Customer Service.
1. Navigate to the Register page.
2. Check that you are correctly entering Account Number/Type:
a. enter the Account Number (numbers only) in the appropriate field
b. click to select the corresponding Account Type in the next field
3. Ensure that you are using the Last Name on record with the Bank
4. Enter your primary phone number on record with the bank, including Area Code – entering this number in both the Mobile and Home fields will increase the chance of success
5. Enter your birthdate in MM/DD/YYYY format – using the calendar pop-up helps ensure the correct format
We appreciate your patience with our verification protocols. Your account security is our highest priority, and our team is available to assist over the phone or in person.
System Unavailable
Occasionally our system may experience an outage that prevents account access. In most cases, an error message will be displayed. If the problem persists, please contact Customer Service for assistance at (716) 257-3431.
Web Browser Version
Please see our list of supported browsers.